Below FAQ are some common concerns of our customers ask before or after purchasing from us. if you have other questions, please just send it to sales@getfinessed.net
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General Questions

Do you offer refunds?

Yes, we offer refunds for up to 30 days on unopened and unused products. For more information please review our refund policy at the bottom of the website.

Where are you located?

Our main office and showroom are located in Maryland.

What forms of payment do you accept?
We accept all major credit and debit cards, paypal, and affirm for flexible payment plans.
Shipping and Handling
We try to process orders placed by 12pm est by 4pm est the same day; however sometimes payment processing delays that process. Most orders ship 24-48 hours after they're placed.
I never received my package.
In the rare event that your tracking information shows “delivered” to your address but you never received your package, we ask that you file a “lost” package claim with your carrier:

USPS: https://www.usps.com/help/missing-mail.htm

UPS: https://www.ups.com/us/en/help-center/sri/infonotice.page

Once you have filed a claim, send an email to sales@getfinessed.net with your order number and the claim number and we will follow up with the shipping carrier.
I received the wrong product or I'm missing part of my order.
If you received your package and received the wrong item please immediately send an email to sales@getfinessed.net with your order number, and details of what you received. If you're missing items keep in mind that sometimes we ship products in our office immediately and wait for others to be fulfilled from one of our other locations. So verify you didn't receive an additional tracking number and double check the packing slip.


What helmets do your visors fit?
Focus Visors are compatible with the following helmets

  • Riddell SpeedFlex
  • Riddell Speed
  • Riddell Victor
  • Schutt F7*
  • Schutt Vengeance
  • Schutt Air
  • Xenith Shadow
  • Xenith X2E
  • Xenith Epic
  • VICIS Zero1
  • SG DBS.001.

  • *We cannot guarantee fit for all Youth Small and Youth Medium helmets. They will fit most popular helmet brands with slight modifications. Requires adjustments on the Speedflex size XL.
    Are your tinted visors legal?
    This is a tough question to answer as all leagues operate under different sets of rules. For High School we always suggest purchasing a clear visor and pairing it for a tinted visor for practice or warm-ups. Youth, Semi-Pro and other leagues have their own sets of rules. We strongly encourage you to check with your league officials, or coaches for rules prior to purchasing a tinted visor. Our Clear Tinted visors are accepted in several leagues but not all.
    Whats included with my visor?
    All focus visors include the visor, a pair of quick clips for fast removal, a sticker sheet to customize to your preference and a microfiber bag to keep your visor in when you don't have it installed on your helmet.

    Back Plates

    What's the purpose of a back plate?
    While our back plates are stylish and allow you to express yourself on the field, they also offer exceptional protection to your lower back and reduce the impact of collisions on the field. Built of high density foam our back plates are designed for the grind of football.
    What shoulder pads do they fit?
    Grind Back Plates are universal and come with the necessary hardware to mount them to your shoulder pads. It's quick and easy with 2 screws and a phillips screwdriver.
    How do your Back Plates fit?
    Grind Back Plates come in both Youth and Adult sizes. We recommend Youth backplates for anyone 5'3 or less and under 80lbs. Anyone 5'4 or above we recommend the Adult sizing, although exact fit varies player to player, these are good guidlines.


    How do they fit?
    Zephyr Mouthguard's ergonomic design provides two-way elastic support for a perfect match for most mouth shapes and sizes.
    Are you required to boil the mouth guard?
    Zephyr Mouthguards are ready to go out the package. Just wash it with a mild soap and you're ready to go. They DO NOT require boiling.
    What are the safety benefits?
    Zephyr Mouthguard's patented design provides maximum airflow and breathability during any sport activity. They're made of all food grade materials with no toxic chemicals and the universal sizing makes the fit safe and more comfortable for most mouths.
    Do you have a dental warranty?
    Most companies offer a self proclaimed dental warranty on their products. These warranties basically only cover a dental injury if the mouth guard was defective. They're really more of a marketing ploy than an actual beneficial warranty. We do not have such a policy as we believe clear and honest policies are the best practice.